Don't just take our word, hear what our customers are saying about Ghent Computer
“With GoSys we can allow all of our employees to submit service requests directly without getting approval from managers. It saves time for our employees and we can use our employees in different roles as opposed to spending their time tracking down solutions to IT problems which ultimately may save us money. As the partner who probably has the most IT knowledge, almost every question from my vendors came to me and that took time out of my practice and kept me in the office longer. So allowing vendors and staff to go directly to Ghent Computer has made a huge impact on the amount of time I spend in the office on IT issues and allows me more time to spend on patients” Dr. Dan Neumann Partner, Tidewater Gastro
“With GoSys I recently went away…and did not think about our computers. And that may have been the first time I have ever been out of this office for a week when I was not called on the phone to walk somebody through something. So the peace of mind… is a wonderful thing… it’s like they’re on your own personal staff. It like being part of a large corporation where you’re calling your own IT department. You have improved upon greatness – that’s good. I really am pleased!” D. Marie Williams More Comptroller, Decorum of Virginia, Inc.
"There are really no words to express my satisfaction with Ghent Computer's professionalism, value, and dependability. Computer repair companies can be an emotional and financial drain, in that you are essentially putting your trust in a stranger and hoping that they will fix the problem for a fair price. I have worked with many computer support providers and even worked for a national computer service franchisor, but Luke Downing and Ghent Computer genuinely have exceeded my expectations. With their patented goSys technology, Luke and Ghent Computer are always aware of computer problems even before I am. The reports that goSys provides help me to know what is going on with the network. The ability for users to submit trouble tickets helps make the service process much more efficient and effective. From a service aspect, whether Luke was upgrading our network or coming out on a trouble call, he is always smiling and cordial with me, and no matter how hectic things get he has remained proactive and professional and is truly a pleasure to have around. I can't say enough about Ghent Computer" Andrew Callan Administrator, First Presbyterian Church
“Before GoSys, some days I spent all day long doing nothing but computer consulting for people in both offices. It really interfered with my work. Computers are not my area of expertise at all. Our former company would sometimes take 2 days just to schedule an appointment. With GoSys there is a tremendous load off of me because I don’t have to be a liaison. Now if someone calls me, I just show them how to submit the ticket directly. People love it because they feel empowered. They don’t have to wait. They can do it immediately. It has just been a god send! Most days I don’t hear anything (about computer problems). I no longer have computer stress! The system is working wonderfully for us!"
Angela Vitale, CPA CFO, Portsmouth Community Health Center
“Until we had GoSys, anything that could go wrong with a computer happened to me. I would have to call someone, they would have to drive here, and it could be several hours before someone could help us. We like that you don’t have to send someone out. I don’t have to call and wait. You come into the computer remotely and I get help quicker. Most times I submit a ticket I get a call back in 10 minutes. Our employees are very happy with the service!” Nadia Gardner Manager, Source Realty
“Before GoSys I felt like every computer workstation was doing their own thing. I’ve had my systems crash while I’ve been going to a business and then I’m done. The computers to our plumbing business are essential. If the computers cut off, I can turn the lights off and tell everybody to go home. It just became the biggest debacle. I’m running a plumbing company, I don’t need to be dealing with trying to maintain computer systems all day. With GoSys, everything runs so smooth, no hiccups, no glitches, no computer problems, no nothing. The other day, we had the power go out and my phone is ringing because you all want to know why my server power went out. That’s just amazing. It has taken stress off me that I don’t have to worry about the computers. It’s like it’s a task I’ve dealt with every day, a computer problem, the email wouldn’t work and this wouldn’t work and that – they all come to me for it. Now it’s taken care of. I’m telling you it’s the best thing I ever did, besides going into business for myself. I mean, I’ve bought so much stuff in the plumbing trade over the years, tools and specialty tools, and I’ll tell you, the best thing I ever did is let you guys take care of my computers because I don’t worry about it." Mike Smith Owner, Performance Plumbing
“I lost sleep. I worried constantly. I’d had so many IT people in here that didn’t do what they told me they were doing or what they were charging me. Computers are not my thing and I don’t understand it and so we needed somebody who did and I’ve had several computer people in the past who band-aided it enough for me to limp along, but nobody has taken care of it like you guys are. We were looking for someone to monitor the brains of the operation so that I could function on the day-to-day operations and something wouldn’t creep in to shut me down and I wouldn’t even know what hit me, which has happened on several occasions in the past. Those are the things that have happened to me in the past where I’ve been totally dysfunctional for weeks and months at a time and that’s never going to happen to me again. With GoSys, I can sleep at night. That’s the truth. I don’t worry about it. I know that you’re worrying about it. I do not remember since you guys have been taking care of me that I’ve been down ever. I think the price is cheap for the peace of mind that I get with it and that is an invaluable safety net for me. Anybody in my business who uses their computers for a lifeline would agree. I’ve been to hell and back on my computers, so you’re like my angels watching the ship so that we don’t sink. I can’t tell you how precious that’s been.” Tammy Tozier Owner, Preferred Escrow and Title
“As far as my expectations go, you’ve exceeded those and I say that very humbly and honestly because I’ve kind of developed a tough skin since I’ve been here and I don’t throw out compliments just every day. Human connection is just a huge thing and that’s what I haven’t felt with some folks, but that it something that I have felt with you all, that you were really concerned about what was going on with me, not just as a business. For me, your customer service, on a scale from one to ten, it’s a ten plus." Angela Walshe Administrator, Atlantic Urogynecology
“Being a smaller company, we can’t afford to have a full-time IT person on staff. We never knew before what our IT services and service calls were going to cost us and now it’s a flat monthly fee, which is absolutely amazing. I like the fact that if we have a problem, I have a little green circle with a checkbox in it. I double click it. It opens up a screen and I can communicate back and forth with your service tech. He will instant message with me and talk to me and things are handled very fast, very fast. You guys make me aware that we’re having problems sometimes that we never even knew we were having problems and I think that the big thing too is having the updates and knowing that somebody is watching all of our stuff. Our employees never complain anymore because they’re not down. So that’s been very nice. It’s absolutely amazing.” Brenda Ike Owner, Sentry Business Solutions
“When we were on an hourly service, I was getting a lot of computer support requests from my staff. With GoSys, they contact Ghent Computer directly. I literally have no more computer hassles. If we have a problem, you can resolve the issue remotely or schedule somebody to come onsite. I've even received calls about issues that I did not know about. Also, the turnaround time is very quick. Chris actually came to my house on a Saturday to work on my home computer because we were having problems with it. I needed it done and he didn't say, "It's the weekend I can't do it". Honestly and truly, my computer woes are zero because of you guys and because of GoSys." Hope Palmer Administrator, Palmer Elder Law
“Before GoSys, when ever there was a problem, the people we relied on to fix them could only do it in the evening because of them working during the day. With GoSys you don’t have to think about anything. I mean, it’s kind of all done. It’s on autopilot. You don’t have to worry about, restarting everybody’s computer or downloading updates to them and other things that go along with the daily computer changes. I mean, it’s so simple and it’s so easy. Like I said, to me, it’s a no-brainer. Anybody that doesn’t have it is crazy.” Ron Ivey Administrator, St. Stephen Martyr Catholic Church
"We want to thank Ghent Computer for making our recent move and server upgrade such a smooth experience for everyone who works at Tymoff + Moss. Because of my experience with past office moves, I was dreading the move to our new building. However, thanks to Ghent Computer, we were sending e-mails, receiving faxes, and conducting business as usual within just a few hours of moving our entire headquarters into our new building. The following week, Matt came in on the weekend, and he and Chris installed our new server. On Monday morning, everyone was up and running as usual, with absolutely no problems, no downtime, and no worries at all. I can't thank you enough for everything you did on that big project, but I also want to thank you for being so patient and helpful whenever we've called on you to install new software, reconfigure things, drive over with a new keyboard, or answer our questions. It makes my job so much easier to be able to count on you guys to provide the services that we need to do our work." Danielle E. Moore Tymoff + Moss Architects
"It's like having an in-house IT department at an affordable price. Before Ghent Computer, we had non-technical employees handling computer issues and sometimes they were on the phone for hours. Ghent Computer is a wonderful company because you do what you say. Everything you said you would do, you have done. And that’s all you can ask. The service has been excellent, the advice is excellent, and the turnaround time is excellent.
We have security because we know our system is going to work and if it doesn’t Ghent Computer will fix it. We have the security that our backup system is going to work in case of a disaster. We feel like we have a big IT department behind us. And that is real peace of mind. Ghent Computer is what you advertise and more. Besides doing the work, you are personable and you talk on a non-IT level. You are also very patient with me when I need help.
We are demanding and don’t have any complaints. We expect the best and that’s what Ghent Computer has delivered. I just wish we would have gone with you sooner. I would definitely recommend Ghent Computer. I couldn’t be more pleased. We interviewed other firms before we went with you and I feel very fortunate that we selected you. GANDERSON LAW, P.C. is 100% satisfied." Martin Ganderson GANDERSON LAW, P.C.
2008.05.12
“With GoSys we can allow all of our employees to submit service requests directly without getting approval from managers. It saves time for our employees and we can use our employees in different roles as opposed to spending their time tracking down solutions to IT problems which ultimately may save us money. As the partner who probably has the most IT knowledge, almost every question from my vendors came to me and that took time out of my practice and kept me in the office longer. So allowing vendors and staff to go directly to Ghent Computer has made a huge impact on the amount of time I spend in the office on IT issues and allows me more time to spend on patients”
“With GoSys I recently went away…and did not think about our computers. And that may have been the first time I have ever been out of this office for a week when I was not called on the phone to walk somebody through something. So the peace of mind… is a wonderful thing… it’s like they’re on your own personal staff. It like being part of a large corporation where you’re calling your own IT department. You have improved upon greatness – that’s good. I really am pleased!”
"There are really no words to express my satisfaction with Ghent Computer's professionalism, value, and dependability. Computer repair companies can be an emotional and financial drain, in that you are essentially putting your trust in a stranger and hoping that they will fix the problem for a fair price. I have worked with many computer support providers and even worked for a national computer service franchisor, but Luke Downing and Ghent Computer genuinely have exceeded my expectations. With their patented goSys technology, Luke and Ghent Computer are always aware of computer problems even before I am. The reports that goSys provides help me to know what is going on with the network. The ability for users to submit trouble tickets helps make the service process much more efficient and effective. From a service aspect, whether Luke was upgrading our network or coming out on a trouble call, he is always smiling and cordial with me, and no matter how hectic things get he has remained proactive and professional and is truly a pleasure to have around. I can't say enough about Ghent Computer"
“Before GoSys, some days I spent all day long doing nothing but computer consulting for people in both offices. It really interfered with my work. Computers are not my area of expertise at all. Our former company would sometimes take 2 days just to schedule an appointment. With GoSys there is a tremendous load off of me because I don’t have to be a liaison. Now if someone calls me, I just show them how to submit the ticket directly. People love it because they feel empowered. They don’t have to wait. They can do it immediately. It has just been a god send! Most days I don’t hear anything (about computer problems). I no longer have computer stress! The system is working wonderfully for us!"
“Until we had GoSys, anything that could go wrong with a computer happened to me. I would have to call someone, they would have to drive here, and it could be several hours before someone could help us. We like that you don’t have to send someone out. I don’t have to call and wait. You come into the computer remotely and I get help quicker. Most times I submit a ticket I get a call back in 10 minutes. Our employees are very happy with the service!”
“Before GoSys I felt like every computer workstation was doing their own thing. I’ve had my systems crash while I’ve been going to a business and then I’m done. The computers to our plumbing business are essential. If the computers cut off, I can turn the lights off and tell everybody to go home. It just became the biggest debacle. I’m running a plumbing company, I don’t need to be dealing with trying to maintain computer systems all day. With GoSys, everything runs so smooth, no hiccups, no glitches, no computer problems, no nothing. The other day, we had the power go out and my phone is ringing because you all want to know why my server power went out. That’s just amazing. It has taken stress off me that I don’t have to worry about the computers. It’s like it’s a task I’ve dealt with every day, a computer problem, the email wouldn’t work and this wouldn’t work and that – they all come to me for it. Now it’s taken care of. I’m telling you it’s the best thing I ever did, besides going into business for myself. I mean, I’ve bought so much stuff in the plumbing trade over the years, tools and specialty tools, and I’ll tell you, the best thing I ever did is let you guys take care of my computers because I don’t worry about it."
“I lost sleep. I worried constantly. I’d had so many IT people in here that didn’t do what they told me they were doing or what they were charging me. Computers are not my thing and I don’t understand it and so we needed somebody who did and I’ve had several computer people in the past who band-aided it enough for me to limp along, but nobody has taken care of it like you guys are. We were looking for someone to monitor the brains of the operation so that I could function on the day-to-day operations and something wouldn’t creep in to shut me down and I wouldn’t even know what hit me, which has happened on several occasions in the past. Those are the things that have happened to me in the past where I’ve been totally dysfunctional for weeks and months at a time and that’s never going to happen to me again. With GoSys, I can sleep at night. That’s the truth. I don’t worry about it. I know that you’re worrying about it. I do not remember since you guys have been taking care of me that I’ve been down ever. I think the price is cheap for the peace of mind that I get with it and that is an invaluable safety net for me. Anybody in my business who uses their computers for a lifeline would agree. I’ve been to hell and back on my computers, so you’re like my angels watching the ship so that we don’t sink. I can’t tell you how precious that’s been.”
“As far as my expectations go, you’ve exceeded those and I say that very humbly and honestly because I’ve kind of developed a tough skin since I’ve been here and I don’t throw out compliments just every day. Human connection is just a huge thing and that’s what I haven’t felt with some folks, but that it something that I have felt with you all, that you were really concerned about what was going on with me, not just as a business. For me, your customer service, on a scale from one to ten, it’s a ten plus."
“Being a smaller company, we can’t afford to have a full-time IT person on staff. We never knew before what our IT services and service calls were going to cost us and now it’s a flat monthly fee, which is absolutely amazing. I like the fact that if we have a problem, I have a little green circle with a checkbox in it. I double click it. It opens up a screen and I can communicate back and forth with your service tech. He will instant message with me and talk to me and things are handled very fast, very fast. You guys make me aware that we’re having problems sometimes that we never even knew we were having problems and I think that the big thing too is having the updates and knowing that somebody is watching all of our stuff. Our employees never complain anymore because they’re not down. So that’s been very nice. It’s absolutely amazing.”
“When we were on an hourly service, I was getting a lot of computer support requests from my staff. With GoSys, they contact Ghent Computer directly. I literally have no more computer hassles. If we have a problem, you can resolve the issue remotely or schedule somebody to come onsite. I've even received calls about issues that I did not know about. Also, the turnaround time is very quick. Chris actually came to my house on a Saturday to work on my home computer because we were having problems with it. I needed it done and he didn't say, "It's the weekend I can't do it". Honestly and truly, my computer woes are zero because of you guys and because of GoSys."
"It's like having an in-house IT department at an affordable price. Before Ghent Computer, we had non-technical employees handling computer issues and sometimes they were on the phone for hours. Ghent Computer is a wonderful company because you do what you say. Everything you said you would do, you have done. And that’s all you can ask. The service has been excellent, the advice is excellent, and the turnaround time is excellent.
